Refund policy

At AuraBrace, customer satisfaction is important to us. We understand that occasionally a product may not be the right fit for your needs. For this reason, eligible purchases are covered by our 30-day free return and refund policy.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order. The 30-day period begins on the date the shipment is recorded as delivered to the delivery address associated with your order.
Return requests submitted after the 30-day return period may not be eligible for a return or refund unless otherwise required by applicable consumer protection law.
2. Free Eligible Returns
AuraBrace provides free returns for eligible orders within the 30-day return period. Customers will not be charged a return shipping fee when the return has been authorized and completed according to the return instructions provided by our customer support team.
Please contact us before returning an item. Products returned without authorization or sent to an address not provided by our support team may experience delays in processing.
3. Return Eligibility
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received. Where reasonably possible, please include the original packaging, included accessories, components, manuals, and other materials supplied with the product.
Normal inspection necessary to determine the nature, characteristics, or basic functionality of a product will not automatically make an item ineligible for return.
Products that have been intentionally damaged, materially altered, misused, or returned with significant components missing may be subject to further review.
4. How to Request a Return
To initiate a return, contact:
Email: support@AuraBrace.space
Phone: 240-463-7383
Please provide your order number, the email address associated with the order, the product you wish to return, and a brief explanation of your request.
Our support team will review the request and provide applicable return instructions.
Please do not send a return to our business address unless our customer support team specifically instructs you to do so.
5. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If your item arrives damaged, appears defective, or you receive a product different from the item ordered, contact us as soon as reasonably possible.
We may request photographs or other information necessary to understand and verify the issue.
After review, we will provide an appropriate resolution in accordance with this policy and applicable law.
6. Refunds
Once an eligible return is received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, and processing times outside AuraBrace's control.
7. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests that are received before an order enters processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may request a return after delivery in accordance with this policy.
8. Exchanges
Availability of direct exchanges may vary. Where a direct exchange cannot be processed, we may ask you to return the eligible item for a refund and place a new order for the preferred product.
9. Consumer Rights
Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer protection laws.
For questions regarding returns or refunds, contact support@AuraBrace.space.