Shipping policy

At AuraBrace, we want delivery to be straightforward and transparent. This Shipping Policy explains our standard shipping service, estimated delivery timeframe, and important information regarding international orders.
1. Free Worldwide Shipping
AuraBrace provides free standard shipping worldwide on orders placed through AuraBrace.space.
There is no standard shipping charge for eligible destinations served by our delivery network.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates may begin after an order has been successfully processed and prepared for shipment.
Please understand that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
3. Order Processing
After an order is placed, it may undergo payment verification, order confirmation, preparation, and packaging before shipment.
Once shipment information becomes available, customers may receive relevant tracking or shipping details where supported by the applicable carrier.
4. International Delivery
Because AuraBrace offers worldwide shipping, international shipments may travel through multiple logistics networks before reaching their destination.
International delivery times may occasionally be affected by customs procedures, local postal networks, carrier operations, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.
5. Customs and Import Requirements
International orders may be subject to local customs procedures, taxes, duties, import requirements, or other governmental charges depending on the destination country.
Where such charges are imposed by local authorities and are not collected during checkout, responsibility for them may depend on applicable local laws and the terms disclosed during purchase.
6. Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please carefully review your recipient name, street address, apartment or unit information, city, state or province, postal code, country, and any other information required for successful delivery.
If you notice an address error after placing an order, contact support@AuraBrace.space as quickly as possible. We will attempt to assist, but address changes cannot be guaranteed after processing or shipment has begun.
7. Tracking
Where tracking is available, tracking information may require some time to update after the carrier receives shipment data.
Temporary gaps between tracking updates do not necessarily mean that a shipment has stopped moving.
8. Delivery Delays
Although our normal estimated delivery period is 7–10 days, occasional delays can occur because of customs inspections, severe weather, transportation disruptions, high-volume shipping periods, carrier delays, incorrect address information, or other exceptional circumstances.
If your order appears significantly delayed, contact our customer support team so we can review the available shipment information.
9. Delivered but Not Located
If tracking indicates that an order has been delivered but you cannot locate it, please check the delivery area, household members, reception areas, mailrooms, building management, and other secure locations where the carrier may have placed the parcel.
If the shipment remains missing, contact us and provide your order information.
10. Shipping Support
For shipping-related questions:
Email: support@AuraBrace.space
Phone: 240-463-7383
Please include your order number whenever possible.